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These general conditions of sale apply on the one hand exclusively between the Terre de Gaïa brand, social status: autoentrepreneur, tax ID 45905506, whose head office is located in Agadir, Morocco and on the other hand, by any natural or legal person wishing to make a purchase via the website hereinafter referred to as ''the customer''.
Terre de Gaïa retains the possibility of modifying these general conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the customer. Any order placed on the site requires that the customer first accepts these general conditions of sale.

ARTICLE 1 – Products:

Each product on the site is accompanied by photos, descriptions, advice on use and main technical characteristics. Terre de Gaïa reserves the right to make minor changes.
The offers presented by Terre de Gaïa are valid within the limits of available stocks. In case of unavailability of a product, the customer will be informed.

ARTICLE 2 – Rates:

The prices of our products are inclusive of all taxes (TTC), unless otherwise indicated and excluding processing and shipping costs. VAT is included in our prices at the applicable legal rate. Any change in the VAT rate may be passed on to the prices of the products.
The selling prices of the products may be modified by Terre de Gaïa at any time. The prices of the products that have been purchased when the order is placed can no longer be modified. The prices indicated do not include delivery costs which are invoiced in addition. Import taxes may be charged according to your country's legislation. In the event of an order to a country other than Morocco, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Terre de Gaïa.

They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities. 
The products remain the property of Terre de Gaïa until full receipt of payment.  
Warning: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you. 

ARTICLE 3 – Order:

An order confirmation results in acceptance of these general conditions of sale.
In case of out of stock of one or more products after placing the order, Terre de Gaïa undertakes to notify the customer as soon as possible via the site, by telephone or by email, to offer him replacement products. likely to interest him.

ARTICLE 4 – Payment:

Payments by credit card are secure thanks to the PayPal payment platform.
For orders made in Morocco you can also choose the cash on delivery option.
– Payment by cash is made on delivery upon receipt of the order. The customer has the obligation to pay back to the carrier the sum on which he is committed and this upon receipt of the package. In the event of withdrawal, the customer must pay the costs relating to the delivery and return of the product.
The fact of validating your order implies for you the obligation to pay the price indicated.  
For payments outside Morocco, payments are made exclusively by PayPal. There is no possibility of making payments on delivery.


ARTICLE 5 – Delivery:

The customer is delivered to the address indicated when ordering.
The customer is required to provide Terre de Gaïa with the necessary and precise instructions in good time to enable it to perform the transport and delivery services entrusted to it and in particular, without this list being exhaustive: – The name of the recipient of the products delivered, – The complete address where the delivery must be made and the recipient of the products – A telephone number where the customer can be reached – An e-mail address.
If the package could not be delivered to the customer due to inaccuracy in the information provided, Terre de Gaïa cannot be held responsible for the delay or non-delivery of the package.
-Deliveries in Morocco are made by Amana from Barid Al Maghrib, a delivery company with tracking and delivery of the package without signature. The delivery time after delivery to the carrier is 3 to 7 days. Orders made are delivered to the carrier from Tuesday to Friday (except public holidays). Delivery costs are 40dhs. Terre de Gaïa will be able to provide the customer with the tracking number of his package if he wishes to follow the status of his order on the site

Upon receipt of his order, the customer is required to check, in the presence of the delivery person, that the products delivered comply with his order (undamaged products, quantities and products ordered). In the event of damage during transport, any complaint must be made to Amana within 24 hours of the date of delivery. Terre de Gaïa is not responsible for the delivery of products.

-Deliveries outside Morocco are made by Aramex. Delivery costs are 25 euros, and delivery times are 3 to 7 days from payment made via the PayPal platform. Terre de Gaïa will be able to provide the customer with the tracking number of his package if he wishes to follow the status of his order on the site

ARTICLE 6 – Right of withdrawal and reimbursement:

For Morocco, from the order, the customer has a period of 7 days to assert his right of withdrawal, and be reimbursed. The customer must send an email to the following address to exercise his right of withdrawal The costs of returning the goods are the responsibility of the customer. However, only products returned in perfect condition and in their original packaging (the individual plastic of each product must not be opened) can be reimbursed. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. 
For orders outside Morocco, the rights of withdrawal and reimbursement are not applicable.

ARTICLE 7: Warranties:

Terre de Gaïa products are manufactured according to strict cosmetic standards. They are made in the laboratory, from formulation to packaging in order to guarantee a high quality cosmetic range.

ARTICLE 8 – Confidentiality:

The information provided by the customer when ordering is treated confidentially.
However, Terre de Gaïa reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.  
They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.  
In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you. The customer may at any time consult, modify or delete the information concerning him. He can make the request to the following address:

ARTICLE 9 – Intellectual property:

All elements of the website are and remain the exclusive intellectual property of the brand.
No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text. Any total or partial reproduction of the brands or logos of Terre de is prohibited by the provisions of the Intellectual Property Code.

The customer irrevocably accepts these conditions. The customer can only question them within the framework of his right of withdrawal. Thus, the customer acknowledges that he has read, understood and accepts these conditions.

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